◀ The semester guide: journey map, unit summaries and educator interviews in one place.
01 · THE BRIEF
Diploma enrolments jumped 28 per cent during COVID, but students were dropping out before graduating — in a state that needed 12,000 more nurses. Mater ran an open innovation challenge through Advance Queensland for a better student support system. Our proposal won: the first project under the Private Sector Pathways Program, co-funded at $94,000.
02 · WHAT I BUILT
Five connected pieces: a semester portal (journey map, educator interviews, unit summaries), first-person clinical skills videos I filmed and edited, a 23-page placement guide, face-to-face sessions on two campuses, and MBot — an AI chatbot trained on Mater's own documentation. Its question logs showed exactly where students got stuck. A team of two delivered it: I ran research, design, production and facilitation; my collaborator built the platform and integrated the chatbot.
03 · THE OUTCOME
Ran two years across eight intakes. Mater's Education Director reported the results: attrition down in the first two semesters, $345k+ in revenue retained, a 7.1x return within months, chatbot accuracy above 90 per cent. The Queensland Government and Mater's Annual Review both wrote it up.
Receipts · Advance Queensland story · Annual Review (p16) · the portal
